Effective Date: 9th December 2024
At Ples’Jour, we are committed to protecting your privacy and ensuring the security of your Personal Information. This Privacy Notice outlines how we collect, process, share, and protect your information, along with your rights and choices regarding its use. By engaging with our website, products, services, or other activities, you agree to the practices described in this Privacy Notice.
1. Definitions
1.1.1 Personal Information: Refers to any information that directly or indirectly identifies you. This includes but is not limited to your name, contact details, date of birth, IP address, or payment details.
1.1.2 Account and Transaction Data: Login credentials, passwords, order history, payment details, and delivery preferences.
1.1.3 Behavioral Data: Browsing patterns, IP addresses, connection data, and browsing history.
1.1.4 Preference Data: Gender, size preferences, wishlist data, and other preferences shared voluntarily.
1.1.5 Geolocation Data: Geographical location, session timing, and areas of the site visited.
1.1.6 Sensitive Personal Information: Includes data about your health, genetic or biometric information, racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation, or other categories designated as sensitive under applicable laws.
1.2 Processing: Encompasses any operation performed on your Personal Information, including collection, storage, usage, sharing, or deletion.
1.3 Controller: The entity responsible for determining the purposes and means of processing your Personal Information Ples’Jour Limited, a company incorporated under the laws of the United Kingdom, with its registered office at 7 West Bell Street, Dundee, DD1 1EX, United Kingdom.
You can contact us at customercare@plesjour.com for any inquiries regarding this Privacy Policy.
2. Scope of This Privacy Notice
This Privacy Notice applies to all Personal Information collected, processed, or shared through:
2.1 Our website and e-commerce platform including; subscription to waiting lists for out-of-stock items, Via automated processes, such as cookies, tracking pixels, and analytics tools, through third-party platforms (e.g., Facebook, Instagram) if you log in or interact with us via social media.
2.2 Customer service communications via email, phone, or chat.
2.3 Events, promotions, surveys, or offline activities.
2.4 Our website may include links to third-party websites or services not governed by this Privacy Notice. We are not responsible for their practices and encourage you to review their privacy policies.
3. Fair and Lawful Processing
We process your Personal Information based on the following legal grounds:
Consent: Where you have explicitly agreed to the processing (e.g., for marketing or Sensitive Personal Information).
Contractual Obligations: To fulfill your purchase or provide requested services.
Legitimate Interests: To enhance our products, services, and customer experience, provided these do not override your fundamental rights.
Legal Obligations: To comply with applicable laws and regulations.
4. How We Collect Your Personal Information
4.1 Direct Collection
We collect Personal Information directly from you when you:
Create an account on our website.
Purchase products or services.
Subscribe to newsletters or promotional communications.
Participate in surveys, promotions, or events.
Interact with us via social media, email, or customer service.
Examples of information collected directly:
Name, address, email, phone number.
Date of birth, gender, and preferences.
Payment details (securely processed via third-party providers).
Feedback or reviews submitted about our products.
4.2 Automated Collection
We use cookies and tracking technologies to collect information about your interactions with our website.
Examples of data collected automatically:
IP address, browser type, and device information.
Pages visited, time spent on the site, and links clicked.
Location data (if enabled).
Information on engagement with our emails (e.g., open and click rates).
For more details, see our Cookie Policy.
4.3 Third-Party Sources
We may also collect Personal Information from trusted third-party sources, including:
Social media platforms when you interact with our content or log in via these platforms.
Consumer research organizations and market analytics providers.
Advertising and data aggregators.
Examples of data collected from third parties:
Demographic information, preferences, and behavior.
Publicly available content (e.g., blogs, videos, or comments).
5. Purpose of Processing Your Personal Information
We process your Personal Information for the following purposes:
Order Fulfillment: To process payments, ship products, and handle returns or exchanges.
Customer Service: To address inquiries, complaints, or requests.
Marketing and Promotions: To send newsletters, offers, and promotional content, where permitted by law or based on your consent.
Personalization: To enhance your shopping experience and recommend products or services based on your preferences.
Research and Development: To analyze trends, evaluate campaigns, and improve our offerings.
Legal Compliance: To meet regulatory requirements, respond to legal requests, and enforce our terms.
Fraud Prevention: To secure transactions and prevent unauthorized access or fraudulent activity.
6. Sharing Your Personal Information
Your Personal Information may be shared as follows:
6.1 Within Ples’Jour
To facilitate efficient operations, your information may be shared across our internal departments and affiliated entities.
6.2 Service Providers
We engage trusted third parties to perform specific functions on our behalf, including:
Payment processing.
Order fulfillment and logistics.
Marketing and analytics services.
IT support and data hosting.
These providers are obligated to process your information solely as directed by us.
6.3 Legal and Regulatory Disclosures
We may disclose your Personal Information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements.
6.4 Business Transfers
In the event of a merger, acquisition, or sale, your Personal Information may be transferred as part of the transaction.
7. How We Protect Your Personal Information
We implement robust security measures to protect your data, including:
Encrypted data transmission for sensitive information.
Firewalls and secure servers for data storage.
Access controls and staff training on data protection practices.
Despite these efforts, no system is completely secure. We encourage you to protect your account credentials and notify us of any suspicious activity.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of your Personal Information.
Correction: Update or correct inaccuracies in your data.
Deletion: Request the removal of your data (“right to be forgotten”).
Restriction: Limit the processing of your data in certain circumstances.
Portability: Obtain a copy of your data in a machine-readable format.
Objection: Opt out of certain processing activities, such as marketing.
To exercise your rights, contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable laws.
9. Data Retention
We retain your Personal Information only as long as necessary for the purposes outlined in this Privacy Notice, including:
Contractual Data: Up to 7 years after the last transaction.
Marketing Data: Until you opt out or withdraw consent.
Legal Obligations: As required by applicable laws or regulations.
10. Children’s Privacy
Our services are not intended for individuals under 16 years of age. If you believe a child has provided Personal Information, please contact us to request its deletion.
11. Cross-Border Transfers
Your Personal Information may be transferred to jurisdictions with differing privacy laws. We implement safeguards, such as:
Standard Contractual Clauses (SCCs).
Adequacy decisions by relevant authorities.
By using our services, you consent to these transfers as required by law.
12. Complaints and Contact Information
If you have concerns about our data practices, you may:
Contact us at [Insert Contact Email].
File a complaint with your local data protection authority.
13. Changes to This Privacy Notice
This Privacy Notice is subject to periodic updates. Material changes will be communicated via appropriate channels.
Contact Us
For questions or requests regarding this Privacy Notice, contact us at:
Email: customercare@plesjour.com