PLEASE READ THESE TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS ON THE WEBSITE
These terms and conditions (the “Terms”) govern the sale of products by Ples’Jour Limited, a company registered in Scotland under registration number SC753644, with its registered address at 7 West Bell Street, Dundee, DD1 1EX, United Kingdom (“Ples’Jour”/”we”/”us”) to you (“you”/”your”) through this website (the “Website”).
We offer a wide range of products, and additional terms may apply to specific portions or features of the Website, including promotions or other features. Where applicable, you will be directed to these additional terms, and they should be read carefully.
1. INFORMATION ABOUT US
We are Ples’Jour Limited, a company registered in Scotland under registration number SC753644. Our registered address is 7 West Bell Street, Dundee, DD1 1EX, United Kingdom.
2. QUESTIONS OR COMPLAINTS
2.1. If you have any questions, complaints, or comments regarding these Terms or your order, please contact us via email at customercare@plesjour.com.
2.2. For questions or complaints regarding the products themselves, please contact us using the details provided on the product packaging or on our Website.
3. APPLICABILITY
3.1. These Terms apply to all contracts between Ples’Jour and you, as well as to all offers, sales, and purchases of products made via the Website.
4. OUR PRODUCTS
4.1. Products may vary slightly from their images on the Website, which are for illustrative purposes only. While every effort is made to ensure accurate depictions, we cannot guarantee that your device’s display accurately reflects the product’s true colours.
4.2. Packaging may differ from the images shown on the Website.
4.3. We may change a product:
To reflect changes in relevant laws and regulatory requirements.
To implement minor technical adjustments and improvements that do not affect the product’s functionality.
5. THE ORDERING PROCESS AND ORDER CONFIRMATION
5.1. Placing an order on our Website constitutes an offer to purchase the selected product(s). Orders are subject to availability and acceptance by us.
5.2. A contract for the purchase of the product(s) is formed only when we send you an email confirming your order and payment has been received.
5.3. We reserve the right to reject or cancel an order for the following reasons:
Payment authorization could not be obtained.
The product is out of stock.
An error was identified in the price or description of the product.
We are unable to meet the specified delivery deadline.
The order appears fraudulent or breaches these Terms.
5.4. If we cannot accept or cancel your order, we will notify you and provide a refund for any payments made.
6. DELIVERY
6.1. Delivery costs will be displayed during the checkout process and depend on your chosen delivery option.
6.2. We aim to deliver products within our shipping timeline, detailed on our website, but this cannot be guaranteed. If there is a delay outside our control, we will notify you promptly and work to minimise any impact.
6.3. The Website is intended for UK customers, including Northern Ireland and the Channel Islands. Alongside EU customers. We do not accept international orders.
6.4. Risk of loss and ownership of the products pass to you upon delivery.
7. PRICES AND PAYMENT
7.1. Prices are displayed on the Website at the time of order and include VAT where applicable.
7.2. Payments must be made at the time of order placement. By entering payment details, you confirm that the payment method belongs to you or that you are authorized to use it.
7.3. In the event of a pricing error, we will contact you to confirm your order at the correct price or allow you to cancel it.
8. WHEN THE PRODUCT BECOMES YOUR RESPONSIBILITY
8.1. The product becomes your responsibility upon delivery to the address you provided. Ownership transfers to you once we have received full payment.
9. YOUR RIGHTS TO CANCEL, RETURN, OR REQUEST A REFUND
9.1. If you wish to amend your order, contact us as soon as possible at customercare@plesjour.com. We will confirm if the requested changes are possible and inform you of any impact on pricing or delivery.
9.2. If you receive a faulty product, contact us immediately to arrange a return or replacement.
9.3. You have the legal right to cancel your order within 14 days of receipt. To exercise this right, contact us at customercare@plesjour.com. Returned items must be unused, in their original packaging, and in a resalable condition.
9.4. Refunds will be issued within 14 days of receiving the returned product, using the same payment method as the original purchase.
10. BUSINESS CUSTOMERS – YOUR RIGHTS AND LIMITATIONS
10.1. Products provided to business customers are warranted to comply with applicable UK laws at the time of delivery.
10.2. We are not liable for defects caused by:
Misuse, neglect, or failure to follow instructions.
Fair wear and tear.
10.3. Our liability to business customers is limited to the purchase price of the product.
11. HOW WE USE YOUR PERSONAL INFORMATION
11.1. Your personal information will be used in accordance with our [Privacy Policy], available on the Website.
12. OUR LIABILITY
12.1. For consumer customers, we are responsible for ensuring that our products are of satisfactory quality, fit for purpose, and as described.
12.2. We are not liable for:
Losses caused by events outside our control.
Indirect or unforeseeable damages.
13. GENERAL
13.1. These Terms constitute the entire agreement between you and Ples’Jour.
13.2. We may transfer our rights and obligations to another organization, but this will not affect your rights under these Terms.
13.3. If a court finds any part of these Terms unenforceable, the rest will remain in full force.
14. GOVERNING LAW AND JURISDICTION
14.1. These Terms are governed by the laws of England and Wales.
14.2. Consumer customers may bring claims in either the English courts or the courts of their country of residence.
These Terms were last updated on the 3rd December 2024.

CONTACT US
For any questions or issues, please contact:
Ples’Jour Limited
Email: customercare@plesjour.com
Address: 7 West Bell Street, Dundee, DD1 1EX, United Kingdom